Addressing ink cartridge rejections.
It isn't a refill issue!
This can occur and does quite often occur on new cartridges
as well as refilled cartridges.
The steps below outline the procedure for correcting an
ink cartridge error or any other error known to occur
as a result of an ink cartridge rejection. If the printer
is an HP Photosmart 7260, 7450, 7660, 7755, 7760, or 7960
series printer and all cartridges are being rejected even
after the customer has replaced all the cartridges skip
to the section titled." All
cartridges are being rejected ."
Remove the specified ink cartridge from the printer.
Check the ink cartridge to insure it is the correct
ink cartridge for the printer.
Check and record the Warranty date and lot information
to insure the ink cartridge is still in warranty.
Inspect the ink cartridge contacts for damage.
Follow the instructions to clean the ink cartridge.
Clean only the cartridge specified by the error message.
Reinstall the ink cartridge.
Print a self-test page.
If the printer is still rejecting the ink cartridge,
repeat the process fro cleaning all the ink cartridges.
If after cleaning all the cartridges the printer is
still rejecting the cartridge, remove all cartridges
from the printer.
Install only one ink cartridge. This will allow the
printer to print in reserve mode
Print an internal clean ink cartridge test page.
Check the printed color bars for missing colors, missing
lines, or streaks.
If the reserve mode test fails and the ink cartridge
is not out of ink or beyond the warranty date, replace
the ink cartridge.
Repeat the procedure for the remainder of the ink cartridges.
NOTE: Not all printers support reserve mode printing.
Check the printer users' guide for supported print modes.
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